How can we learn from errors?

GIRI board member and head of quality management at Heathrow Airport, Helen Soulou, talks about how the 8 discipline problem solving tool, first developed at the Ford Motor Company in the 1980s, can be applied to the construction industry.

Download the GIRI 8D problem solving toolkit template in Word format from this link.

Watch the presentation on our YouTube channel.

Catch up with past GIRI forums on YouTube.

Download the slides from the presentation.