The previous sections have highlighted the impacts and causes of error and rework in the construction industry and introduced methods which can be or are used to identify, monitor and manage rework. The quality programmes identified are generally based on the model of Plan – Do – Check – Act. These seek to reduce the likelihood of errors arising in the first instance and catching them early should they do so. The literature points towards the importance of a quality environment, led by the client and implemented by the tier one contractor.
Further, the importance of allowing sufficient time for design development and reflection on decisions is highlighted. The development of a quality environment may require a shift in industry thinking about quality.
To aid this shift, we turn to Philip Crosby, “The Fun Uncle of the Quality Revolution“. Crosby is of the view that “[t]o create a manufacturing process that has zero defects management must set the tone