Industry Article: A Client’s View on Reducing Error

Helen Soulou, Quality Manager at Heathrow Airport explains the role quality professionals play in reducing on-site errors.

In her article that was first published by the Chartered Quality Institute she states that the Construction Industry should not accept that there will be snagging lists at the end of every job.

Clients need to consider the changes to the whole process from design to completion to drive consistent delivery.

Clients should enable the whole supply chain to succeed by focusing the suppliers’ efforts on learning by their mistakes.

An Industry Transformation is required. The best placed role to do that in the whole of the chain is the quality professional.


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