A client’s view on reducing error

Helen Soulou, Quality Manager at Heathrow Airport explains the role that quality professionals play in reducing on-site errors.

In her article, first published by the Chartered Quality Institute, she states that the construction industry should not accept that there will be snagging lists at the end of every job.

Clients need to consider changes to the whole process from design to completion, in order to drive consistent delivery.

Clients should enable the whole supply chain to succeed by focusing suppliers’ efforts on learning by their mistakes.

An industry transformation is required and the quality professional is the person best placed to do that in the whole of the chain.