Strategies to eliminate error for leaders of construction projects - Part One

One day

Course Objectives
A one-day workshop for a project leadership team to help them understand the likely causes and consequences of error on their project, to demonstrate approaches to eliminating error and to define concrete steps that can be taken to eliminate error on their project, which will be reviewed in the companion Part two training session.

Intended audience
Members of a project leadership team who have the opportunity to take steps to tackle the root causes of error in their projects. This workshop is intended for participants from multiple organisations working on the same project in order to support the development of project-specific action plans.

The training is designed for groups of 6 to 12 people.

There are no prerequisites for attending the course.


Learning outcomes

Participants to have an improved understanding of error, in relation to organisational leadership, having the ability to:
• Explain the cost of error to the construction industry, and the benefits of reducing error.
• Recall the top “root causes of error” identified by GIRI research and relate these to their organisation’s projects
• Describe the role that organisational leaders  play in identifying and preventing error.
• Quantify the potential benefits to their organisation of reducing error.

Participants to have an improved awareness of leadership behaviours that will reduce error, having the ability to:
• Agree between themselves on behaviours which would reduce error in their organisation
• Describe and critique different leadership styles
• Describe and exhibit behaviours towards clients, collaborators, employees and subcontractors, which will reduce error. 

Participants to have an improved awareness of processes that will reduce error, having the ability to:
• Describe and drive implementation of effective error reduction processes
• Describe and use the ‘plan-check-plan-check-do-check-act model’
• Describe and use the '5 Whys' and 'Pre-mortem' techniques

Participants to have an improved understanding of how to ask the right questions to follow up on implementation plans, having the ability to:
• Describe and use appropriate questioning techniques
• Notice phrases or expressions which could indicate need for support and intervention 


Recommended that delivery is by a GIRI accredited trainer/facilitator. 

Through a series of interactive exercises, discussion of video content and guided conversations, participants first explore the consequences and causes of error, and the likely cost of error on their project. They then explore how behaviour, process and dialogue all have a role to play in eliminating error.

In the second half of the training, participants conduct a pre-mortem on an aspect of their project, a technique designed to preempt likely sources of error and eliminate them.


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Course Personnel

Nick Francis Training Consultant

Nick is an award-winning engineer, experienced manager, and passionate educator. He has a track record of delivering innovative solutions to complex infrastructure problems. Having served for 16 years as an Officer in the Royal Engineers he has extensive operational military experience and is acutely aware of the impact, and fragility, of our built environment. As the founding director of Imagine Engineering Nick helps clients develop high-functioning project teams, drawing on technical expertise and military planning and leadership skills. Working with the Get It Right Initiative he has pioneered a range of education programmes to address the root causes of error within the construction industry. Nick regularly lectures at a number of universities and works with Bridges to Prosperity to tackle rural isolation throughout the developing world.