GIRI IN-01 Avoiding construction errors at interfaces - Part one: Collaboration

3.5 hours 

Course objectives
This session provides participants with an appreciation for the scale of error in the construction industry and an understanding that interfaces are a common root cause of error. The course develops participants’ ability to identify various forms on interfaces on their projects and provides practical skills and techniques to improve the management of interfaces in order to avoid error.

Intended audience
This course is aimed at multi-disciplinary project teams. The course is most effective when all members of a project team attend the same course. Typical participants who would particularly benefit from this course include:

  • Client representatives
  • Quantity surveyors
  • Cost planners
  • Project managers
  • Planners
  • Architects
  • All engineering design disciplines
  • Contractors/subcontractors
  • Specialist suppliers

Training is for up to 16 participants.

Relationship to project programme
This course should be run twice during a project, once targeting the 'development' team, and again for the 'delivery' team.

The development phase course should be run when all key designers are engaged, this is likely to coincide with the start of RIBA stage 2.

The delivery phase course should be run when the delivery team are engaged, this is likely to coincide with the start of RIBA stage 5.

Learning outcomes

Participants will have an improved understanding of error, having the ability to:

  • Explain the cost of error to the construction industry, and the benefits of reducing error.
  • Recall the top 'root causes of error' identified by GIRI research and relate these to their daily work.

Participants will have an improved understanding of interfaces, having the ability to:

  • Identify various types of interfaces.
  • Relate interfaces to the common root causes of error, in order to prioritise the interfaces requiring particular attention.

Participants will have an improved awareness of good practice in managing interfaces, having the ability to:

  • Explain a process for identifying an interface, and deciding if additional action is required.
  • Explain a process for identifying and communicating with the appropriate people to manage the interface.
  • Explain the possible outcomes from managing an interfaces (resolved and recorded, give-get agreement, escalate).

Participants will have improved communication skills in relation to construction projects, having the ability to:

  • Select appropriate communication techniques for different people and situations.
  • Explain the principle of 'closed loop' communication, giving examples of its application for communicating technical details.
  • Demonstrate open questioning techniques.

Participants will complete a personal action plan identifying what actions they will take to reduce the likelihood of errors at interfaces. 

Training can be delivered by any GIRI Approved Training Provider, using GIRI Approved Trainers. The course is usually delivered by an individual professional trainer but can also be delivered as peer-to-peer learning by an experienced industry professional. 

The course uses presentations, interactive exercises, video content and guided group discussion to explore the origins of error and practical tools to help eliminate errors at interfaces.  

The course uses Lego exercises as a powerful tool for understanding the root causes of error and exploring the behavioural and communication challenges to effective management of interfaces. The exercises provide a non-confrontational mechanism for different disciplines to discuss their respective challenges, and then relate these observations to their ongoing projects and relationships.

The learning is formally assessed, through the use of an end-test. 


The certificate is valid for three years.


To book an in-house course email

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